Frequently Asked Questions
Below are some questions and answers with regard to the school buses provided by Intransit . Please talk them over with a parent and remember, it is always useful to have a back-up plan if you miss the bus (you must flag the bus to stop by waving).
What if the bus doesn't stop, it is full, or is more than 10 minutes late ?
Do one of the following:
If you have a mobile phone or access to a land line , call Intransit on 07911 722721 and explain your problem to the Duty
Manager. They will arrange to collect you if they can.
Wait for the next scheduled service bus if this will get you close enough to your school to walk, (check this out before term
Go back home and tell your parents. If they have gone to work, and Intransit say they can’t collect you, phone your
parents as soon as possible and then phone school. They both need to know where you are.
Due to unforeseen circumstances, the bus may be late sometimes. If it has not appeared after 10 minutes take action as detailed above; if you do not have a mobile phone, it is a good idea to always carry a 50p coin in case you need to use a payphone. Always carry your school telephone number and a number on which you can contact your parents or a chosen relative.
Will the bus wait if I am late?
No, as this would delay the bus at other stops and other students would worry about it. Make sure you are at the stop
before the agreed time.
Where do I get the bus and which one do I have to get?
At the nearest normal bus stop to where you live, as long as the school bus travels that way. School buses stop at all
normal bus stops on request along their route and in some places at specially arranged school bus stops. If you find that
you do not live on a school bus route, you will need to walk to catch one or get a lift from a person with your
parents’/guardians’ approval as far as the nearest stop. Space on board school buses can be limited, and you should
register beforehand with your school.
What if the bus is late arriving at school, do I get punished?
Because of traffic congestion it is not possible to guarantee that every bus will always arrive on time. Each bus should
arrive at school giving you time to prepare for your first lesson. If the bus is late then you will be with quite a number of
others with the same situation and you must tell the school office when you arrive so that teachers can be informed of the
problem and not give out punishment.
If you think a teacher is being unreasonable in this respect you must get your parents to take the matter up with the
I am worried about catching the bus in case I am bullied.
It is very unlikely that this will happen, but if it does you must tell the driver or the teacher at your school who is
responsible for school buses.
Any student found guilty of bullying will be banned from school buses – either permanently or for a lengthy period. If you
are having problems, sit at the front near the driver so that he or she can see you easily.
What happens if there is fighting on the bus?
If something happens between students on the bus, the driver will stop and try to sort out the problem. If he or she can’t and
feels that what is going on is affecting the safety of the bus, the driver can insist that those students causing the problem get off
and either walk or catch a service bus, and may call the police if the problem cannot be resolved. Do not become involved
in any bad behaviour and help the driver as much as you can. He/she is there to get you to where you need to go and you
need to work as a team. Unruly students will find themselves banned from school buses. Remember, it isn’t just any old
school bus, it is your school bus and if there are too many problems it can be withdrawn. All students on a bus have a
collective responsibility to stop bad behaviour.
What happens if the bus breaks down or gets stuck in bad weather ?
Please stay on the bus until help arrives and behave responsibly. You could be there for a while. If you are one of the
senior pupils on the bus, please help the driver to keep order. Organise passive games like I Spy etc; play music;
anything reasonable that you can think of - it does help.
What happens if the bus is involved in an accident ?
Follow the driver's instructions but do not leave the scene unless instructed to do so by the police or emergency crews.
Use a mobile phone to contact your parents if you need to, but since the police may need a witness statement from you,
again do not leave the scene without permission.
If you are asked to get off the bus, please be aware of other vehicles and stand in a safe place. Ask for help if you are not
If the driver is hurt and maybe other students as well, the senior students on board should use their common sense in
difficult circumstances. Someone will need to take charge, keep calm and see that the following are done - with any help
that you can find:
1. Get all uninjured students out of the vehicle (use the emergency exit at the rear of the bus if necessary)
and have them marshalled in a safe place.
2. Search the outside of the vehicle for the battery isolator/emergency engine cut-off switch cover and then operate the
switch. Sometimes it will be near the door, sometimes at the rear.
3. Phone the emergency services on 999 or 112. They will need to know that you are on the school bus and where it is.
They will also advise you as to what to do while you are waiting for help.
What if I lose something on the bus?
Phone the bus company as soon as you can on the following number. Tell them your school and bus number and what
you have lost. Intransit's telephone number is 700066. It is a good idea and helpful to label your possessions with your school name
as well as your own. Best of all - make sure you leave the bus with what you took on board.
When you get off a bus...
Never cross the road either in front of, or behind it. Wait until it moves away and you can see clearly.
There is a Code of Practice for travel on school buses. Make sure that both you and your parents read and understand all
of the information in it. Copies are available from Intransit by calling 700066, as well as from your school office.